Every festive season, a battle ensues among offline and online retailers to secure a larger share of their customers’ wallets. This festive season was no different. Major offline and online retailers offered amazing festive discounts and sales. From the Navratri sale, Diwali sale, Christmas sale, and New Year sale, both customers and retailers enjoyed significant benefits. Stats show that the women’s lingerie shopping segment holds the market throughout the year. Thanks to eCommerce, malls, and lingerie outlets! The next big festive sale of 2024 is almost 6-7 months away. Not to forget Valentine’s Day, Women’s Day, Mother’s Day, Pay Day Sales, Summer Sale, Weekend Bliss, and other special occasions.
We heard stories of shoppers flooding famous offline stores in major cities, uncontrollable movement of vehicles, and traffic jams around popular shopping zones (during holiday and festive seasons). On the other hand, online retailers partnered with courier companies, preparing for same-day dispatch to ensure the orders were delivered to customers on time. It was evident that both online and offline stores had an equal number of takers!
Consumers look forward to great discounts and deals from both offline and online brands. When it comes to comparing offline and online shopping, everyone has an opinion! With Shyaway being an offline lingerie store, we would like to help you decide the best way to shop for lingerie from us.
How is online lingerie shopping different from offline lingerie shopping? Is there a difference?
Yes and no! Well, as lingerie retailers, we have seen buyers who love ordering lingerie and getting it discreetly delivered to their homes. On the other hand, we have also seen customers who walk into our store, get themselves measured by our fitting experts, try the products, and carry them back home. The experience of both online and offline stores might be similar because those who prefer online would place orders online, and the rest would buy them directly from our stores.
Customer Service Comparison: Online Platforms vs. Offline Stores
Both online and offline shopping have become relevant in the last decade. They provide several benefits to shoppers and create a customer-friendly experience. Let’s look at various criteria that help you decide if you want to choose online or offline lingerie shopping.
Criteria |
Online Shopping |
Offline Shopping |
| Product Experience | Customers can easily understand the product description, size, and fabric types. They also have the ability to zoom in and out to verify each product. | In physical stores, customers can see and feel the product, and fitting rooms allow them to try on lingerie. |
| Convenience | Online shopping allows you to sit at any place and shop for the product of your choice. It is convenient and not time-consuming. | You can easily explore different shops to find the product you need, plan your shopping, and search for your desired products. |
| Delivery of Goods | Products will be shipped to buyers within 2 to 7 business days, ensuring that you receive the product at the desired time discreetly. | Customers can see, look, verify, and take away the goods on the same day. |
| Return Policies | Buyers can easily replace the product if their expectations are not met. | You can return the product by showing the original receipt. |
| Taste and Preference | Every buyer’s choices vary based on the product usage. | Customers get the flexibility to pick the product and try it out with outfits. |
| Offers, Seasonal Sale, Festive Discounts | Online shopping offers customers seasonal discounts, coupons, cashback, and referral bonuses. | Physical stores provide offers, scratch cards, lucky draws, and other discounts. |
| Best Payment Options | You can pay through UPI, net banking, third-party payment apps, credit & debit cards, and cash on delivery. | Most physical stores accept cards, cash, and other UPI payments. |
| Excellent Packing | Online stores offer discreet packing. | Shopkeepers provide paper or cloth carry bags to safely carry the products. |
Lingerie shopping is an enjoyable and complicated experience. Budget is the primary factor we consider before any shopping. Look at this budget-friendly lingerie shopping as your next ultimate guide.
How Did COVID Change Both Online and Offline Shopping?
When physical stores were completely shut down during COVID, customers bought products from online stores, and the trend will never fade. But now, people are equally thrilled to shop both offline and online for a true shopping experience.
When it comes to lingerie, some prefer online shopping, while others are devoted fans of offline stores, where they quickly choose their favorites. What’s your choice?
FAQ:
What are the advantages and disadvantages of shopping offline?
The benefits of offline shopping include direct quality checks and the ability to purchase the product immediately. Drawbacks of in-store shopping may include bargaining for discounts and feeling tired after shopping.
What are the advantages and disadvantages of shopping online?
Online shopping offers pros like blockbuster deals, an affordable price range, and various options. On the flip side, the cons may include the inability to feel the product, shipping delays, and a restricted return process.
Are there discounts or promotions at online lingerie stores in India?
Yes. Check out Shyaway’s offers, and you’ll be excited to discover the big savings.